SLA
===

+----------------------+-----------------------------------+--------------------------------------------------------------+
|                      | Standard Plan                     | TeamHub Pro                                                  |
+======================+===================================+==============================================================+
| Support              | \*\*Business hours email support  | \*\*Business hours email & telephonic support                |
+----------------------+-----------------------------------+--------------------------------------------------------------+
| Account Manager      | No                                | Yes                                                          |
+----------------------+-----------------------------------+--------------------------------------------------------------+
| Uptime Guarantee     | 99%                               | 99.9%                                                        |
+----------------------+-----------------------------------+--------------------------------------------------------------+
| Response             | General guidance:                 | General guidance:                                            |
| Times*               |   <48 hours                       |   <12 hours                                                  |
|                      |                                   |                                                              |
|                      | System impaired:                  | System impaired:                                             |
|                      |   <8 hours                        |   <2 hours                                                   |
|                      |                                   |                                                              |
|                      | Production outage:                | Production outage:                                           |
|                      |   <2 hours                        |   <30 min                                                    |
+----------------------+-----------------------------------+--------------------------------------------------------------+

\*We will make every reasonable effort to respond to your initial request within the corresponding timeframes

\*\*Business hours are defined as 9:00 AM to 5:00 PM GMT+2