FAQ

How does pricing work?

See Pricing for a full breakdown of costs and billing options.

What are the platform’s main benefits?

See Benefits for an overview of what TeamHub offers.

How do you ensure the security of our data?

See Security for details on our security practices and infrastructure.

We have hundreds of users — can we import them in bulk?

Yes. TeamHub provides Excel templates that can be populated and submitted for import. See Importing for details.

Is there documentation to help us get started?

Yes. Step-by-step Guides are available for common tasks such as adding users, onboarding, and archiving.

Will you help configure our leave types and settings?

Yes. Our team is happy to assist with initial setup. Please contact Support.

What is your uptime guarantee?

We operate a load-balanced, high-availability infrastructure. Uptime guarantees by plan are detailed in the Service Level Agreement. Current status is available on our Uptime page.

Is there a mobile version?

Yes. TeamHub works as a progressive web app on both iOS and Android. See Mobile App for installation instructions.

Do you support HR outsourcing?

Yes. TeamHub supports outsourcing arrangements and can provide white-labelled solutions for HR and payroll administrators. Contact Support for details.