SLA

Standard Plan

TeamHub Pro

Support

**Business hours email support

**Business hours email & telephonic support

Account Manager

No

Yes

Uptime Guarantee

99%

99.9%

Response Times*
General guidance:

<48 hours

System impaired:

<8 hours

Production outage:

<2 hours
General guidance:

<12 hours

System impaired:

<2 hours

Production outage:

<30 min

*We will make every reasonable effort to respond to your initial request within the corresponding timeframes

**Business hours are defined as 9:00 AM to 5:00 PM GMT+2