SLA

  Standard Plan TeamHub Pro
Support **Business hours email support **Business hours email & telephonic support
Account Manager No Yes
Uptime Guarantee 99% 99.9%
Response Times*
General guidance:
<48 hours
System impaired:
<8 hours
Production outage:
<2 hours
General guidance:
<12 hours
System impaired:
<2 hours
Production outage:
<30 min

*We will make every reasonable effort to respond to your initial request within the corresponding timeframes

**Business hours are defined as 9:00 AM to 5:00 PM GMT+2