Service Level Agreement

Standard Plan

TeamHub Pro

Support

Business hours email support [2]

Business hours email and phone support [2]

Account Manager

No

Yes

Uptime Guarantee

99%

99.9%

Response Times [1]
General guidance:

< 48 hours

System impaired:

< 8 hours

Production outage:

< 2 hours
General guidance:

< 12 hours

System impaired:

< 2 hours

Production outage:

< 30 minutes